DRIVERS' CODE OF CONDUCT
We have a superb team of drivers who are experienced and have a wealth of knowledge. All are English speaking and accustomed to communicating with clients of different nationalities
A Code of Conduct has been written to ensure that drivers understand their responsibilities and to ensure that they and their passengers have a safe and comfortable journey,
DRIVERS MUST:
Wear a mask at all times
Be smart and tidy in appearance and pay adequate attention to personal hygiene.
Be polite and courteous to passengers at all times.
Not swear or make remarks that are personal, sexual, racist or which could be judged to be offensive in any way.
Not smoke whilst driving the vehicle or whilst loading or unloading passengers
Drive in a considerate manner at all times and avoid sharp braking, fast cornering and harsh acceleration which can be unnerving for passengers.
Not use a mobile phone at any time whilst the vehicle is in motion. Hands-free sets may be used when the vehicle is stationary at traffic lights.
Be medically fit to drive at all times and must inform Astral Travels if they have any medical condition which may affect their ability to drive
Not consume any alcohol before or during journeys (or at any time beforehand on the same day) including drinking without exceeding the legal alcohol limit for driving. It should be noted that alcohol from drinking the day before can remain in the bloodstream for up to 24 hours, and that any alcohol can affect concentration, reaction times and judgment.
Not drive whilst under the influence of any drugs, nor any medication which may affect their ability to drive. This includes both prescription and non-prescription medication. If taking any medication always check with your medical practitioner or pharmacist that it is safe to drive.
Not make any unauthorized stops that have not been pre agreed to gem shops, restaurants, spice gardens or other places of interest. We do not wish to promote unsuitable stops that may result in drivers earning commission from purchases made by passengers. In the event that a passenger wishes to buy jewellery or visit a spice garden our drivers will only recommend those places that offer genuine quality and value for money as opposed to high commissions for drivers,
Discuss suitable starting times with passengers for each day's itinerary and be responsive to the occasional need for last-minute changes.
Offer general advice when needed but respect passengers need for quiet time.
Offer help to clients at all times such as when unloading bags, checking in and purchasing tickets to historical sites and other places of interest.
Contact the management at Astral Travels in the event of any problems or complaints
Should your Travel Tour Guide not follow these code of practices please contact us immediately so we can take the necessary action needed
EMERGENCY contact number 24 hours a day
Nalinda 0094 (0) 777933755
DRIVERS' CODE OF CONDUCT
We have a superb team of drivers who are experienced and have a wealth of knowledge. All are English speaking and accustomed to communicating with clients of different nationalities
A Code of Conduct has been written to ensure that drivers understand their responsibilities and to ensure that they and their passengers have a safe and comfortable journey,
DRIVERS MUST:
Wear a mask at all times
Be smart and tidy in appearance and pay adequate attention to personal hygiene.
Be polite and courteous to passengers at all times.
Not swear or make remarks that are personal, sexual, racist or which could be judged to be offensive in any way.
Not smoke whilst driving the vehicle or whilst loading or unloading passengers
Drive in a considerate manner at all times and avoid sharp braking, fast cornering and harsh acceleration which can be unnerving for passengers.
Not use a mobile phone at any time whilst the vehicle is in motion. Hands-free sets may be used when the vehicle is stationary at traffic lights.
Be medically fit to drive at all times and must inform Astral Travels if they have any medical condition which may affect their ability to drive
Not consume any alcohol before or during journeys (or at any time beforehand on the same day) including drinking without exceeding the legal alcohol limit for driving. It should be noted that alcohol from drinking the day before can remain in the bloodstream for up to 24 hours, and that any alcohol can affect concentration, reaction times and judgment.
Not drive whilst under the influence of any drugs, nor any medication which may affect their ability to drive. This includes both prescription and non-prescription medication. If taking any medication always check with your medical practitioner or pharmacist that it is safe to drive.
Not make any unauthorized stops that have not been pre agreed to gem shops, restaurants, spice gardens or other places of interest. We do not wish to promote unsuitable stops that may result in drivers earning commission from purchases made by passengers. In the event that a passenger wishes to buy jewellery or visit a spice garden our drivers will only recommend those places that offer genuine quality and value for money as opposed to high commissions for drivers,
Discuss suitable starting times with passengers for each day's itinerary and be responsive to the occasional need for last-minute changes.
Offer general advice when needed but respect passengers need for quiet time.
Offer help to clients at all times such as when unloading bags, checking in and purchasing tickets to historical sites and other places of interest.
Contact the management at Astral Travels in the event of any problems or complaints
Should your Travel Tour Guide not follow these code of practices please contact us immediately so we can take the necessary action needed